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Privacy Policy

Effective Date: [01/09/2026]
Last Updated: [01/09/2026]

Urlaub Kashmir Tour and Travels (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information of our customers, visitors, and users.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, contact us, or purchase or enquire about our travel-related services.

This Privacy Policy applies to https://urlaubkashmir.com/, booking platforms, and services operated by https://urlaubkashmir.com/.

1. Information We Collect

Depending on the services you use, we may collect the following information:

A. Personal and Contact Information

  • Full name
  • Date of birth
  • Gender, where required for travel bookings
  • Email address
  • Mobile/telephone number
  • Residential or correspondence address
  • Emergency contact details

B. Travel and Booking Information

  • Passport details and other identity/travel document information where required
  • Visa and immigration-related information
  • Nationality
  • Travel dates and destinations
  • Flight, hotel, transport, tour and activity preferences
  • Passenger and traveller information
  • Special travel requirements or preferences

C. Payment Information

Payments may be processed through third-party payment providers. We may receive information such as transaction ID, payment status, billing information, and limited payment details.

We generally do not store complete credit/debit card numbers, CVV numbers, or banking passwords on our own systems unless specifically required and lawfully permitted.

D. Technical Information

When you use our website or application, we may automatically collect:

  • IP address
  • Browser and device information
  • Operating system
  • Website/app usage information
  • Cookies and similar technologies
  • Approximate location information, where enabled or permitted

E. Communications

If you contact us by telephone, email, WhatsApp, social media, website forms, or other channels, we may retain relevant correspondence and information necessary to respond to you.

2. How We Use Your Personal Data

We may process your personal data for purposes including:

  • Processing travel enquiries and bookings
  • Issuing tickets, hotel reservations, travel packages and other services
  • Arranging transportation, accommodation, tours, activities and insurance
  • Processing payments and refunds
  • Assisting with visa or immigration-related services where requested
  • Communicating booking confirmations, itinerary changes and travel information
  • Providing customer support
  • Managing cancellations, amendments and complaints
  • Preventing fraud, misuse, unauthorized transactions and security incidents
  • Improving our website, application and services
  • Sending promotional communications where legally permitted and where required consent has been obtained
  • Complying with applicable laws, regulations, court orders and governmental requirements
  • Establishing, exercising or defending legal claims

We will seek to process personal data only for specified and legitimate purposes and in accordance with applicable law.

3. Consent

Where consent is the legal basis for processing your personal data, we will seek consent in a clear and understandable manner.

You may withdraw consent at any time where processing is based on consent. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

Please note that withdrawing consent may affect our ability to provide certain travel services where the relevant information is necessary to complete your booking or provide the requested service.

4. Sharing of Personal Data

To provide travel services, we may share relevant personal data with appropriate third parties, including:

  • Airlines and airline reservation systems
  • Hotels and accommodation providers
  • Tour operators and destination management companies
  • Transport providers
  • Visa and immigration service providers
  • Travel insurance providers
  • Payment gateways and financial institutions
  • Technology, hosting and IT service providers
  • Customer support and communication providers
  • Government authorities, immigration authorities, airports or other regulatory bodies where required
  • Professional advisers, auditors and legal advisers
  • Other service providers where necessary to fulfil your booking or